Privacy Policy
Last Updated: 24/04/2025
We Were Hidden is committed to protecting your privacy and personal data. This policy outlines how we collect, use, and store your information when you visit or shop on our website.
What We Collect
When you place an order or interact with our website, we may collect the following information:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment details (processed securely via third-party services)
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IP address and browsing behaviour (via cookies and analytics tools)
How We Use Your Data
We collect this information to:
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Process and fulfil your orders
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Contact you regarding your purchase or support request
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Send updates or marketing emails (only if you’ve opted in)
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Improve your experience on our site using analytics and cookies
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Prevent fraud and ensure secure transactions
Payment Security
We do not store or handle your payment information directly. Payments are processed securely through trusted third-party providers such as Stripe or PayPal, which comply with PCI-DSS standards.
Cookies & Analytics
We use cookies to improve your browsing experience and understand how visitors use our site. This may include tools like Google Analytics or Meta Pixel, which help us see which pages are popular or where we can improve.
You can disable cookies in your browser settings at any time.
Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
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Access your personal data
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Request corrections to inaccurate information
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Request deletion of your data
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Opt out of marketing communications
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Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused
To request any of the above, please email us at [your email address].
Data Storage & Retention
Your data is stored securely and only for as long as necessary to fulfil the purposes it was collected for (e.g., completing your order or meeting legal obligations).
Sharing Your Information
We never sell or share your data with third parties for marketing. Your information may only be shared with service providers necessary to run our business (e.g. delivery companies, payment processors).
Contact Us
If you have any questions or concerns about your privacy, please reach out to us at:
info@wewerehidden.com or message us from our Contact page.